ProClimb ("we," "our," or "us") operates the mytescomob.run platform,
providing innovative game mechanics design services and IT solutions. This
Privacy Policy explains how we collect, use, store, and protect your
personal information when you interact with our services, website, or
platform. By using our services, you agree to the collection and use of
information in accordance with this policy.
This policy applies to all users of our platform, including visitors to our
website, registered users, clients, and anyone who interacts with our
services. We're committed to transparency about our data practices and
ensuring you understand your rights regarding your personal information.
Personal Information You Provide
- Name, email address, and contact information when you create an
account
- Professional information including company name, job title, and
industry
- Communication preferences and account settings
- Content you create, upload, or share through our platform
- Payment information when you purchase our services
- Support requests and correspondence with our team
- Feedback, reviews, and survey responses
Information We Collect Automatically
When you use our platform, we automatically collect certain information
about your device and usage patterns. This includes your IP address,
browser type, operating system, pages visited, time spent on pages, and
referring websites. We use cookies and similar tracking technologies to
enhance your experience and analyze platform performance.
We also collect technical information such as error logs, performance
metrics, and feature usage statistics to improve our services and
troubleshoot issues. This data helps us understand how users interact with
our platform and identify areas for enhancement.
We use your personal information for several key purposes that directly
support our service delivery and your user experience. Primarily, we
process your data to provide and maintain our platform services, including
account management, feature access, and technical support.
Service Enhancement: We analyze usage patterns and
feedback to continuously improve our platform features, develop new game
mechanics tools, and optimize user experience based on real user behavior
and needs.
Your information enables us to personalize your experience, send important
account notifications, process payments, and provide customer support. We
also use aggregated, anonymized data for research and development purposes
to advance our game mechanics design capabilities.
Communication and Marketing
With your consent, we may send you promotional materials, product updates,
and educational content related to game design and IT services. You can opt
out of marketing communications at any time through your account settings
or by following unsubscribe links in our emails.
We don't sell your personal information to third parties. However, we may
share your data in specific circumstances that are essential for our
service operation and your benefit. We work with trusted service providers
who help us deliver our platform functionality.
These third-party services include payment processors, cloud hosting
providers, analytics tools, and communication platforms. All third parties
are contractually bound to protect your information and use it only for the
specific services they provide to us.
Legal Requirements
We may disclose your information when required by law, legal process, or
governmental request. This includes responding to court orders, subpoenas,
or law enforcement requests. We may also share information to protect our
rights, prevent fraud, or ensure the safety of our users and platform.
Access Your Data
Request a copy of all personal information we hold about you,
including how it's being used and who it's shared with.
Correct Information
Update or correct any inaccurate personal information in your
account or request corrections to data we can't directly edit.
Delete Your Data
Request deletion of your personal information, subject to legal and
contractual obligations we may have to retain certain data.
Data Portability
Receive your personal data in a structured, machine-readable format
or request transfer to another service provider.
Restrict Processing
Limit how we use your personal information in specific
circumstances while maintaining your account access.
Withdraw Consent
Opt out of marketing communications or withdraw consent for data
processing activities where consent is the legal basis.
We implement comprehensive security measures to protect your personal
information against unauthorized access, alteration, disclosure, or
destruction. Our security framework includes multiple layers of protection
designed to safeguard your data throughout its lifecycle on our platform.
SSL/TLS Encryption
Secure Data Centers
Access Controls
Regular Security Audits
Employee Training
Our technical safeguards include encrypted data transmission, secure
database storage, regular security assessments, and strict access controls.
We also maintain organizational safeguards such as employee background
checks, confidentiality agreements, and ongoing security training programs.
We retain your personal information only as long as necessary to fulfill
the purposes for which it was collected, comply with legal obligations,
resolve disputes, and enforce our agreements. Different types of data have
different retention periods based on their purpose and legal requirements.
Account Information
Retained while your account is active and for up to 7 years after
account closure for legal and audit purposes.
Usage Data and Analytics
Anonymized and aggregated usage data may be retained indefinitely
for research and service improvement purposes.
Communication Records
Support tickets and communications are retained for 5 years to
maintain service quality and resolve future inquiries.
Financial Records
Payment and billing information is retained for 10 years to comply
with accounting and tax regulations.
As an international platform serving clients across multiple regions, we
may transfer your personal information to countries outside of Czechia
where our service providers operate. These transfers are conducted in
accordance with applicable data protection laws and include appropriate
safeguards to protect your information.
We ensure that all international data transfers are protected by adequacy
decisions, standard contractual clauses, or other legally recognized
transfer mechanisms. Our service providers in other countries are
contractually required to maintain the same level of data protection as
required in the European Union.
We use cookies, web beacons, and similar technologies to enhance your
browsing experience, analyze platform usage, and deliver personalized
content. These technologies help us remember your preferences, understand
user behavior, and improve our service performance.
You can control cookie settings through your browser preferences, though
disabling certain cookies may affect platform functionality. We provide
detailed information about our cookie usage and allow you to manage your
preferences through our cookie consent interface.
Our platform is designed for professional use and is not intended for
children under 16 years of age. We do not knowingly collect personal
information from children under 16. If we become aware that we have
collected personal information from a child under 16, we will take steps to
delete such information promptly.
We may update this Privacy Policy periodically to reflect changes in our
practices, services, or legal requirements. When we make significant
changes, we will notify you through email or prominent notices on our
platform. The updated policy will include a new "Last Updated" date at the
top of this document.
We encourage you to review this Privacy Policy regularly to stay informed
about how we protect your information. Continued use of our services after
policy updates constitutes acceptance of the revised terms.
